Hello frnzz,

Recently I built a salesforce bot (similar to Einstein Bot) which can be accessed from whatsapp via Twilio application.

Twilio is acting as a middleware between salesforce and whatsapp.

Steps to configure:

1. Configure twilio account with your credentials, it will provide the auth token and account sid. We also need to authenticate the mobile number in the twilio sandbox.

https://www.twilio.com/console/sms/whatsapp/sandbox

1. Creating/Exposing a Rest API service in salesforce, where we have to define a doPost method. This method will accept a request JSON of whatsapp message.
2. Creating a public site in salesforce and provide the site url as a webhook in twilio sandbox.

1. Create a platform event in salesforce that will help in communicating the messages from salesforce to whatsapp.

1. Now we are set with Salesforce and Twilio configuration, we need to configure a node application which will connect both the systems.

1. Host this node application in heroku server.

Get ready to test your application:

Thank you for reading this blog.

Please do watch this for more details:

https://www.youtube.com/watch?v=qWjCVsAqyHg&t=103s