Introduction Delivering excellent customer services is critical to the success of any business. Not only does it create loyal and satisfied customers, but it also helps to drive sales and boost profits. However, providing good customer service can be challenging, especially as businesses grow and customer expectations change. Fortunately, there are a number of steps that businesses can take to improve customer services. By clearly defining what excellent customer service means for your business, training your employees to deliver exceptional service, and continuously measuring and tracking customer satisfaction, you can ensure that your business is providing the best possible experience for your customers. What is Customer Services? From answering customer questions to handling customer complaints, customer service is an important part of any business. Good customer services can help to build customer loyalty and repeat business, while poor customer service can drive customers...

Hi! In this article, I’m gonna share something very cool Implementation Multiselect Picklist in Flow using Dual List box with the help of LWC Component. For Example If We have Requirement like We have to build Multiselect Picklist like Standard Multiselect picklist field. We are aware about If we create any field with Multiselect picklist on any Standard or Custom Object UI of  Multiselect picklist in layout is look like this. But in Salesforce/Lightning Flows If We create Multiselect picklist input component so UI look like this. In Salesforce/Lightning Flows Multiselect picklist Input Component UI is not same like Standard Multiselect picklist. In this Article I am going to Implement the lightning-dual-listbox in LWC Component and that LWC Component We can use in our in Flow if we required UI like Standard Multiselect picklist. I try to Implement this LWC Component in generalize way to achieve the reusability concept. Use...

Some Cool Features Coming in this release on Flows and LWC. 1. Now, We can directly add the fields from the record variable instead of creating a new screen component in flow. Some field types aren't supported. Later in the flow, use a Create Records or Update Records element to save the field values in Salesforce. 2. Now we have an option to Show / Hide the Governor Limits consumption details in the Flow Debug Screen 3. Now we can Create Object-Specific Quick Actions with Lightning Web Component 4. Now we can sort the collection by fields in #Flow and also we can specify how many Items to Keep After Sorting. the collection keeps the first items, up to the specified maximum, and removes the rest.   Happy Learning..!!! We will post more summer 21 Release Updates.

Hello Experts, How to Design/ Customize login.salesforce.com In this article, we demonstrate how to customize our login.salesforce.com page on the left and right sides as well as a domain name. We can choose a domain name according to our suitability. We would like to suggest you take a domain name that contains your company name. Before we jump to the main topic, I would like to tell you some benefits of this customization. Block or redirect page requests that don’t use the new domain name Let users log in using a social account, like Google and Facebook, from the login page Highlight your business identity with your unique domain URL Work in multiple Salesforce orgs at the same time Allow users to log in once to access external services Brand your login screen and customize right-frame content Set custom login policy to determine how users are authenticated What we are going to customize: Domain name. The left side of login...

We have successfully wrapped up our another #KnowlegeSharing session with Shubham Bhardwaj today !!   Flows Enhancements Spring 21' Release Updates. This session is very Interactive and Informative.   We got 175+ RSVPS. Thanks you all the Participants and joining the session.   Session Recording Link: https://youtu.be/q8S-Rbizpng   Subscribe SFDC BLOGGER YouTube Channel and Join Telegram Channel for more Salesforce Updates https://t.me/sfdcblogger

22 Years of Salesforce News Highlights Source: Click Here For More Details Happy Birthday Salesforce.!!!  March 2021 marks the 22nd anniversary of Salesforce. Today, Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies — cloud, mobile, social, blockchain, voice, and artificial intelligence — to connect to their customers in a whole new way. The timeline below shows the history of Salesforce over the years. It captures some milestones along the way, illustrating our record of doing well while doing good.

Running a small business is not everyone’s cup of tea, if you are a small business owner you are bound to face challenges. As small businesses have limited numbers of resources, competing with enterprises is quite tough. Small business needs to face more challenges than enterprises, we never know how many years it will take a small business to get success or maybe it will be closed tomorrow. The biggest mistake that a small business can make (and they often do) is to make short term plans instead of long term plans.  But if you are investing in the right technology to enhance your business, then not only you can scale more easily, but you can also actually grow faster. Now you are thinking how? We all know technology plays a vital role everywhere, and things are changing for good.   There are more than 125 million small businesses around the world working with the same aim-...

SFDC Blogger Presents KNOWLEDGE SHARING SESSION on LWC Local Development By Our Guest Speaker Mr. Om Prakash, Salesforce MVP, Salesforce Lightning Champion Local Development enables you to build, run, and test your Lightning Web Components without deploying your code to your Salesforce org. This will dramatically decrease the time it takes to build apps with LWC. https://www.slideshare.net/OmPrakash97/lwc-local-development-238904959

How to integrate YouTube with Salesforce   In this article we demonstrate the use case of intuitive knowledge articles. Unlike the text based knowledge article, we display YouTube videos searched based on the Subject of a sample Case. The demo also brings in data such as likes, dislikes and views of a particular video. The Lightning Component is configurable such that it can be dragged and dropped on any objects (standard/custom) record page and it will fetch videos based on the text from the field whose API name is configured in a custom metadata created for this purpose.  Below is a snapshot of some sample metadata records for few objects. Take a look at fieldName for Case object, configured with Subject field - hence the videos on Case record page will fetch videos based on the text in the Subject field. Sample Custom Metadata records to configure YouTube Lightning Component for...

Introduction to REST REST stands for Representational State Transfer. REST is a software architectural style that defines a set of constraints to be used for creating Web services. Web services that conform to the REST architectural style, called RESTful Web services. Representational state transfer (REST) - https://en.m.wikipedia.org/wiki/Representational_state_transfer "Web resources" were first defined on the World Wide Web as documents or files identified by their URLs. However, today they have a much more generic and abstract definition that encompasses everything or entity that can be identified, named, addressed, or handled, in any way whatsoever, on the Web. In a RESTful Web service, requests made to a resource's URI will elicit a response with a payload formatted in HTML, XML, JSON, or some other format. The response can confirm that some alteration has been made to the stored resource, and the response can provide hypertext links to other related...